When i try to open the web front it shows
Ungültige Konfiguration für element dwd
Fehler no such method
Error 5007
How can i correct this ?
The easiest way is to delete the WebFront instance and create a new one-
paresy
I have tried this doing several time but still i get the same error.
Sorry for the delay - can you send your Symcon Connect details to support@symcon.de? We would also need the password for the WebFront to analyze the issue further.
paresy
Sorry to say my connect service is erroneous and i am not able to open any webfront (new created) which shows the above messsage if i open my webfront, I am trying to open it through pro consol on my server itself
I am attaching the recent log files for your reference.
logfile1636441753.txt (61,5 KB)
logfile1636454469.txt (48,1 KB)
Seeing the logfile, there seems to be at least 2 issues:
- Your TimeZone is not set properly
- Your internet access seems to be limited, because the connect service cannot connect to our servers. Please check the firewall settings as explained here: Firewall — IP-Symcon :: Automation Software
paresy
Thank you , i will loook into it.
Is is the case that if my connect service is erroneous i am not able to open any webfront in the server itself too
No, that should not be a problem. But the TimeZone Problem might be the underlying source of the issue. It looks like the Archive is broken and that might interfere with our WebFront.
How do we fix the archive in that case ?
Set a proper TimeZone on your system? Which one is currently set?
Which Version of IP-Symcon are you using? Is it the most recent one?
paresy
Sorry for late answer.
The server time zone is (UTC+1) Amsterdam ,Berlin
For IP Symcon i am using version 6.1
Please check the logfiles:
11/09/21 10:41:09 | 00000 | MESSAGE | ScriptEngine | Detected TimeZone: Etc/UTC
The timezone does not seem to be set properly. IP-Symcon is still picking up UTC as timezone. Can you check if the timezone is also properly set for the root user?
paresy
Is UTC +1 the correct timezone which is required?
Also i want to enquire that why does my log file shows 11/09/2021. Is it ok as this was the most recent log file
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I have set it properly now. I am attaching the recent log file as the connect service is still erroneous and i cannot open webfront.
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logfile1648591222.txt (203,3 KB)
Please help me with this
Unfortunately the logfile is not complete. Can you attach the logfile which includes the starting procedure?
paresy
logfile1648591222.txt (203,3 KB)
logfile1648677648.txt (105,5 KB)
These are the full version of log files.
Is something wrong with it
Can you restart IP-Symcon and send the new logfile? Both logfiles that you updated do not show the start of IP-Symcon. Did you restart IP-Symcon after fixing the timezone?
Just as an idea: Would you want to try our Windows version? Maybe things will go easier?
paresy
Sorry for the misunderstanding , Previously i was working with linux and have shifted to Windows now . I have restarted the Ip symcon now and i am uploading the log files.
logfile1648677648.txt (159,1 KB)
logfile1648724608.txt (49,4 KB)
My windows server Webfront shows error no such method . Unable to get property to string of undefined method or null reference which makes me wonder whether it is due to connect service or this is some other issue .
This looks better and WebFront should definitly work. Connect still seems to be failing though. It seems that you cannot connect to our Symcon Connect server. Please see here: Firewall — IP-Symcon :: Automation Software
It is ipmagic.de with port 50000 that seems to be blocked.
paresy
